What technology services are you currently engaged with? Are you receiving the level of support you need? How would you describe the level of support?
Maybe you can’t get in contact with your provider. Maybe you don’t have a local representative assigned to you. You might be unsure of what contracts you’re under and haven’t heard from the provider.
Mejeticks consistently receives reports of inadequate vendor support on a weekly basis.
Prioritizing technology vendor support
We were recently introduced to a Software-as-a-Service company who have over a decade of expertise in streamlining payment processes and inventory management. During our engagement, we learned about their lack of a dedicated support system with their current service provider.
In continued discussion, we delved deep into their existing setup – scrutinizing everything from applications and VM sizes to the apps running on those VMs. Their current provider was giving them the boot from a legacy platform, which sparked our conversation.
The client was on the lookout for alternatives. They needed a solution that would scale their business while delivering a high level of security and performance across their network. In addition, the design of their cloud infrastructure requires a more custom build-out than a general multi-tenant cloud environment.
"What are my options?”
That’s where Mejeticks stepped in. Our industry knowledge and expertise armed us to provide a better understanding of the market from a service and cost perspective for this project.
Scaling from Legacy Platform to Cloud
We proposed two options that met their requirements. Mejeticks set introduction and demo calls, where we could walk through each stage with the client. We reviewed the pricing, terms, and features with each vendor. Within a couple of weeks, the client chose the provider that fit the majority of their requirements and offered more customization.
Mejeticks became the bridge between the client's aspirations and the providers in the market. Our role throughout the longevity of the project was to bring in vendors and negotiate pricing. We negotiated with the provider they chose to give them favorable terms to enter into their new environment, although their old environment is not out of contract until the later year.
Igniting cost savings and 24/7 support
As a result, our client experienced Mejeticks' creativity and a leg up in the industry. We managed to cut their annual costs by $15,000, and all this for a relatively small footprint. They received a better level of support than previously, customized their cloud environment, and experienced Mejeticks' ability to find the solution that fit their requirements.
Now, whether you can’t get in touch with your current service provider or you’re frustrated at the level of support you’re receiving, keep in mind that Mejeticks bridges the gap between your aspirations and vendor selection. Lean on Mejeticks, and let us be your support line.
Why Mejeticks?
At Mejeticks, it's not just about providing innovative solutions but also about understanding the needs of our clients and going above and beyond to ensure their success. This customer success story is a testament to our commitment to delivering top-notch service in the vendor selection and contract negotiation process. Our ability to listen, persist, and negotiate sets us apart in a competitive market. We are proud to have partnered with this SaaS company and find substantial cost savings. At Mejeticks, we don't just provide solutions; we provide success stories.
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